COVID-19 UPDATE & FAQ
OPERATIONS UPDATES | COVID-19
**Please check back on this page for our most updated information**
On March 13 after careful thought and deliberation of our duty in the face of the COVID-19 (Coronavirus) outbreak, and in what we believe is in the best interest of our guests, employees and local communities, Sunrise Park Resort made the decision to suspend operations at end of day Sunday, March 15, until further notice. All lift operations, retail, rental services and activities are closed.
We will work directly with our guests in canceling their visit and will provide refunds to those who had hotel and other bookings during this closure period. We anticipate heavy call volume during this time and appreciate guests’ patience as we work hard to respond to all inquiries.
We sincerely apologize for the inconvenience this short notice will undoubtedly create. We look forward to welcoming you back to the mountains as circumstances improve.
Read the full statement released on March 14 here.
FREQUENTLY ASKED QUESTIONS
How long will you be closed?
While the possibility of Sunrise Park Resort opening for summer activities on May 22 remains, we have no guarantee for such action. Sunrise Park Resort and Sunrise Park Lodge will be closed until further notice, and we will constantly monitor the situation in our community to determine when reopening is feasible.
I had a trip to Sunrise Park Resort planned, can I get a refund?
Due to suspended operations, we have updated our cancellation policy. We will be offering refunds or credits for lift tickets, lessons and lodging. If you have a question regarding cancellation, please reach out via email to email@example.com. We appreciate your patience as we work hard to respond to all inquiries. For questions regarding the Indy Pass, please contact firstname.lastname@example.org.
Can I hike, skin up the mountain or go sledding while it is closed?
We are not permitting uphill traffic of any kind on any of our three peaks or allowing access through the entry gate for snow play or winter activities as we continue to maintain the safety of our slopes and facilities.
Sunrise Park Lodge is also on lock down and no rooms or cabins will be available to book until this crisis has passed. No sledding or tubing on the hotel or resort properties will be permitted.
What about your employees, how are you assisting them in this difficult time?
Sunrise Park Resort could not run without the hard work and dedication of our employees. With the well-being of our employees in mind, all staff is on mandatory quarantine and encouraged to take their accrued paid time off.
Are there any confirmed cases of COVID-19 in the area?
Update 3-25-20: Sunrise Park Resort is located in Apache County, which has reported 7 confirmed cases, and neighboring Navajo County has reported 37 confirmed cases. This is a rapidly developing situation, which is why we are in frequent contact with health officials in both Apache and Navajo